Send feedback

Something doesn’t work, a feature is missing, you can’t find how to do something, or something just works for you: tell the joli.studio team from the app, without leaving the page you’re on.

Where to find it

Send feedback lives in the help menu: the question mark next to the bell, at the top of the sidebar. In the editor, when the sidebar is collapsed, it’s the question mark above the bell. The window opens next to the button: the page stays visible behind it, so you can look at what you want to report. On a phone, help is at the bottom of the ☰ menu (“Help”), and the window takes the whole screen.

The same menu holds Your feedback, the Step-by-step guides (this guide) and Show getting started again.

1. Pick the subject

   “Something isn’t working”, “I have an idea”, “I have a question” or “I like it”. One click, or keys 1 to 4.

2. Write it

   A few sentences are enough: what you were doing, what happened, what you expected. For a problem, check “This blocks me” if it stops you from moving on: the team looks at it first.

3. Send

   “Send”, or ⌘ ↵. If you close the window before, your draft is waiting for you.

What goes with your feedback

“Sent with”, under the message, unfolds and lists everything that goes:

• the page you were on, the open project and organization, the language and theme;
• the browser, operating system, window size and app version;
• for a problem, the app’s last error if it’s less than ten minutes old, with its reference, so the team can find it.

A screenshot of the page only goes if you check “Attach a screenshot of the page”. It shows what was on screen, without the feedback window; since it may show your posts or your brand, it is never checked for you.

The reply

The team reads every piece of feedback. When it replies, the reply shows up in three places:

• in the bell, “The team replied to your feedback”;
• by email, with the full reply and a link to the thread;
• in Your feedback, in the help menu and at the top of the window, with a dot until you’ve read it; the help question mark carries the same dot.

Each reply is signed with the first name of the team member who wrote it. To answer, write in the thread, not to the email: the sending address doesn’t read messages.

Where your feedback stands

Your feedback lists what you’ve sent, newest first, with its state:

• Sent: the team hasn’t picked it up yet;
• In progress: someone is on it;
• Resolved: it’s fixed, shipped or answered;
• Archived: there’s nothing more to do (a duplicate, for instance).

If you reply to resolved or archived feedback, it goes back into the team’s inbox.

Your feedback is visible only to you and the joli.studio team, not to the other members of your organization. A screenshot is erased 90 days after the feedback is resolved or archived, and everything goes with your account if you delete it.