# Top up or change plan

> Two neighboring gestures with different effects: a top-up adds Sparks that never expire, a plan change alters the monthly grant. Both are paid in the app, by card, Apple Pay or Google Pay.

Updated 2026-09-29

Everything happens in one place: your organization’s page (project menu, at the top of the sidebar › the line with its name), **Sparks and plan** tab, which the Sparks card at the bottom of the sidebar also opens. That’s where you read the balance, the top-ups, the subscription, the card, the billing details, the invoices and every transaction. Only admins can buy there.

## The first time: who is billed

Before the first payment, the app asks **who is billed**: **Individual** (price including French VAT) or **Business** (price excluding VAT), the name or company name, address, country and **billing email**, where receipts and invoices go (yours by default). A business in the European Union enters its EU VAT number, checked against VIES before payment: **Verified**, or **Not recognized** if it doesn’t exist. You can edit these details later in the **Billing** card of the tab.

## Top-ups

A top-up adds Sparks **as soon as the payment is confirmed**, and **they never expire**. It’s the move for busy weeks, when the month’s grant isn’t enough. You can buy one on any plan, Trial included.

Three top-ups: **700 Sparks for €9**, **2,500 for €29**, **10,000 for €99** (VAT included; excluding VAT for a business). **Buy** opens the payment window: you can still switch top-ups there, enter a promo code, and the summary shows the total, VAT included. Once Stripe confirms the payment, the app announces the Sparks added and the new balance; the invoice shows up in the **Invoices** card.

## Paying

You pay in the window without leaving joli.studio: **card, Apple Pay or Google Pay**, in a frame encrypted by Stripe (joli.studio never sees your card). If your bank asks for a confirmation (3-D Secure), it appears in the same place.

> **The box for individuals**
>
> Before paying, an individual checks one box: “I want to enjoy Studio right away, and I acknowledge that I lose my right of withdrawal for the Sparks I spend” (for a top-up: “I want my Sparks right away…”). Without it, the card form doesn’t show. It doesn’t take away your right of withdrawal: for fourteen days, we refund the share of Sparks you haven’t spent (see [Manage your subscription](/en/guide/manage-your-subscription/)).

Sparks arrive within seconds, **not before** Stripe confirms the payment. If confirmation takes a while, the app says so (“Payment received, Sparks on the way”) and grants them as soon as it arrives.

## Plans

The subscription card shows the current plan, its billing period, the next payment date and its amount. **Choose a plan** (from Trial) or **Change plan** opens the grid of the four plans, with the **Monthly** / **Annual · 2 months free** toggle.

| Plan | Monthly | Sparks / month | Projects and members |
|---|---|---|---|
| Trial | €0 | none (300 trial Sparks, once per person) | 1 and 2 |
| Atelier | €19 | 2,000 | 3 and 3 |
| Studio | €49 | 6,000 | 10 and 10 |
| Pro | €149 | 20,000 | unlimited |

Every feature is in every plan; only Sparks, projects and members change. On annual billing you pay ten months out of twelve, and Sparks are still granted every month.

Subscription Sparks arrive **every month on the anniversary of your subscription**: subscribe on the 25th and you get them on the 25th; they expire on the next 25th, when the new ones arrive.

## Changing plans along the way

Before you confirm, the window shows what will happen:

- **to a higher plan**, or **from monthly to annual**: right away, pro rata, charged to the saved card. The button states the amount (“Switch to Studio · €30.00”). The current period’s Sparks are **topped up in place**; when moving to annual, the current slice closes and a new, full one begins;
- **to a lower plan**, or **from annual to monthly**: nothing to pay now, the change is **scheduled for the renewal date** (“Switch to Atelier scheduled for October 25”) and can be undone until then with **Cancel the change**.

A promo code is entered in the payment window, both when subscribing and for a top-up.

## What you can read afterwards

The **Invoices** card lists the latest twenty-four, each as a PDF. The **Operations** card at the bottom of the tab keeps everything: subscription grants, plan-change top-ups, top-ups, Sparks added by the team and spending, project by project.

Canceling, resuming, changing card, a declined payment, withdrawing: [Manage your subscription](/en/guide/manage-your-subscription/).

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Source: https://joli.studio/en/guide/top-up-or-change-plan/